Can I still cancel my placed order?

Has your order been paid for and have you received an order confirmation? Then your order is final and will be sent to the delivery address. Do you really not want the order? Then you can refuse the order at the door. The carrier will send the package back to us, and as soon as we have received it, we will refund the amount as soon as possible.

Can I order without an account?

No problem! However, ordering with an account is convenient; then you always have insight into your order details, your order history is saved and invoices are in the account.

Can I still change the delivery address of my order?

Unfortunately, this is not possible. The moment the order is placed, it is processed.

Can I collect my order?

Unfortunately, it is not possible to collect orders from our warehouse.

Can I order business?

Yes you can! Please create an account first. Then send an e-mail to klantenservice@sunware.nl with the name of the account and the corresponding VAT number. Once the account has been updated, you will receive a message from us and can then place an order.

Can I order on account?

No, unfortunately it is not possible to order on account.

Why haven't I received an order confirmation?

You will normally receive a confirmation email immediately after placing your order. Reasons why you have not received one:

• The confirmation was received in the "spam" or "junk mail" folder.
• The e-mail address was entered incorrectly.
• The payment was not processed immediately; this may be due to the payment method, in which case processing may take one or more working days.