As a consumer you have the right to return an item within 30 days without giving any reason (right of withdrawal). Within this period you may view and evaluate the item as you would in a store, unless otherwise stated.
The revocation period expires 30 days after the day:
- On which the article is in your possession;
- For multiple items in one order, delivered separately: On which you received the last item;
- In the case of an article consisting of different parts: on which you received the last part.
You use the right of withdrawal by:
- Returning the product according to the return instructions below.
- Please include a copy of the packing slip when returning the item.
- Any reasons why you want to return.
Returning from the Netherlands and Belgium
Go to https://www.retourneren.nl/sunware-webshop and follow the instructions. You will receive a durable and printerless PostNL return label for €2.50 or a return label you can print yourself for €2.95. Both at a reduced rate. The return address is on the label.
Use the original packaging (or else other sturdy packaging) to pack the product. Make sure the product is well protected and cannot move freely to prevent damage in transit.
Put the original packing slip back in the package. Don't forget to include the return form, which you will receive by email. A total of two documents. Otherwise, there is a good chance that your return processing will be delayed.
Drop off your package at a PostNL service point. When you hand in your return, you will receive a proof of delivery. Please keep this proof of delivery in a safe place.
Using the above return instructions, you can return the package to Sunware at a reduced rate. If you have any further questions, please contact Sunware's customer service team at telephone number: 013-5780633 or email: firstname.lastname@example.org.
You can only return the item if:
- The item is complete;
- Has not been opened or used;
- In its - as far as reasonably possible - original condition and factory packaging.
The cost for a return label is available from €2.50. You will then receive a durable and printerless PostNL return label. Applying the right of withdrawal does not void your possible payment obligation. You will have to pay within the set period. If by the return processing a credit is created in our administration and you have prepaid the order with iDEAL, we will refund this as soon as possible, including standard shipping costs if the entire order is returned. The amount will be in your account within a few days, but no later than 14 days after processing the return. To return a pallet shipment, please contact us.