Privacy policy

Privacy and Safety Sunware BV

We are aware of the trust you place in us. We see it as our responsibility to protect your privacy. On this page, we’ll let you know what information we collect when you use our website, why we collect it and how we improve your user experience. Thus you will understand exactly how we work.

This privacy policy applies to the Sunware BV services. You should be aware that Sunware BV cannot be held responsible for the privacy policy of other sites and sources. By using this website, you indicate your acceptance of the privacy policy. Sunware BV respects the privacy of all users of its site and shall ensure the personal information you provide is treated confidentially.

Accepting cookies is not required for a visit to our website. We would like to point out, however, that the use of the “shopping basket” function and ordering products is only possible when cookies are accepted.
When you visit our website, you automatically leave certain data behind. What information we receive and store depends on how you use the website.

Information we receive through cookies
The Dutch Telecom/Cookie Act has been in force since 5 June 2012. Every website is now legally obliged to inform the user about ‘cookies’ and to ask permission for their use.
Cookies are small text files with data which are stored on the hard drive of your computer by your browser while visiting a Web site and that exchange certain settings and data with the system of the relevant web site. By saving settings and data, websites can fine tune their offers to your needs and the use becomes easier for you, for example, because some of the data are stored in such a way that you need not enter them again and again at each next visit.

Types of cookies
Temporary and permanent cookies:
– Temporary cookies are deleted when your browser is closed. These cookies are only valid for the current session and are thus also called session cookies.
– Permanent cookies remain on your computer, even after your browser is closed.
Permanent cookies include:
– Functional or technical cookies: this for instance allows for your login details or the content in your shopping basket to be saved if you make purchases on-line.
– Non-functional cookies: this allows for the registration of your visiting behaviour.
Differentiation between non-functional cookies:
– Direct (first-party) cookies. These are planted by the website that you visit. For example: you can surf to the website of a company and that company places a cookie to keep track of the products being viewed. On your next visit to that website, an offer can then be made on that basis.
– Indirect (third-party) cookies. These are used by advertisers who post targeted offers based on surfing habits on the websites of other companies.
– Google Analytics. Is used to collect anonymous visiting data.

Sunware BV uses cookies to:
  1. allow you to quickly click from one page to another, and to keep track of what you have in your shopping basket. (functional cookies)
  2. to store information that you provide to us in your account, so you don’t have to re-enter your order data. (functional cookies)
III. to examine the effectiveness of our marketing campaigns. (non-functional direct cookies)
  1. to register the date and time you visit our website, to get an overview of the total number of visitors to our website and the pages visited. This data provide us with information about the use of our website. The information is not used to identify you, but only to analyse a visit to our site. (See Google Analytics below).
  2. to store the domain name and the host of the computer with which you are surfing the internet, the IP address used, information about the software of the browser you are using and the operating system (non-functional direct cookies)
Google Analytics
This website uses Google Analytics, a Web analytic service provided by Google Inc. (“Google”). Google Analytics uses “cookies” (text files placed on your computer) to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google uses this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law, or where such third parties process the information on Google’s behalf. Google will not combine your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings in your browser. However, we point out that in this case you may not be able to use all features of this website. By using this website you give your permission for processing of the information by Google in the way and for the purposes as described above.

Google AdWords Remarketing
We make use of re-targeting technologies for our website. We use these technologies to make the internet offer even more interesting for you. With this technique it is possible to offer internet users who have already shown interest in our products, advertisements on the websites of our partners.
We are convinced that the display of personalized, interest related advertising is more interesting for the internet user than advertising that do not have this relationship. Displaying these advertisements on pages of our partners is based on cookie technology and an analysis of earlier user behaviour. This form of advertising is completely anonymous. There are no privacy-related data being stored and no usage profiles associated with your privacy-related data.

To do this, you can unsubscribe by using this link:
All this information is not sold, distributed or shared with third parties by Sunware BV.

Managing cookies yourself
You can delete cookies already placed and refuse the placing of new cookies via your browser settings on your computer. The method varies by browser; If necessary, refer to the help function of your browser.
Please note: if you refuse cookies and/or remove them, you cannot always use all the features of a website. In addition, the refusal or removal of cookies only affect the computer and browser on which you carry out this action. If you are using multiple computers and/or browsers, you need to repeat the above action(s) as often as necessary.

Information that we store automatically
When you visit, you automatically leave data behind. We receive and store the domain name and the host of the computer with which you are surfing the internet, the IP address of the computer you are using, information about the software of the browser you are using, the operating system, the date and time when you visit our website and the internet address with the link to our website. These data provide us with information about the use of our website.

We can also, when we send you an e-mail message, determine whether you can read so-called “graphic-rich” (i.e. emails with a graphic layout) html emails with the e-mail address you are using. With the information we automatically collect, we can improve the search and shopping behaviour of our customers and obtain information about our users and their specific behaviour patterns.

Information from communications
When you send email or other communications to us, we may retain those communications. Sometimes we ask you for your personal information that are relevant for the respective situation. This makes it possible to process your inquiries and respond to your requests. The data is stored on secure servers of Sunware BV. We will not combine this information with other personal data available to us.

Information you enter yourself on
If you just want to take a look at our website, we do not need personal information from you. We also do not store personal information if you use the shopping cart to view the information on our products. We do however need your information when you:
  1. want to open an account or place an order; II. want to receive our mailings/newsletters.
We do not collect or use information for purposes other than those described in this privacy policy, unless we have obtained your prior consent.

To open an account or place an order through our website
To order from Sunware BV via our website, you can register yourself as customer via You can then open an account, which is protected by a password that is associated with your email address. In order to register you as a customer, we need some information from you: your name, your email address, billing address, delivery address and your credit card information or other payment information. We attach great importance to the protection of your personal data. That is why we make use of up to date electronic security techniques to protect your data. If you open an account, we ask you for a password. If you then want to make a purchase or want to change the information in the user registration, you only get access when you provide your email address and your password correctly.

When do we use the customer registration data? takes great care in using your personal information and only uses the information in your personal user registration to process your orders (look under “stored information” for the data). The information provided on is not passed on to third parties. There is one exception; we do share your personal information, as far as this is necessary, with our electronic payment service. We do this so that the payment of your orders can be processed smoothly.

How do I know that the payment is completed safely?
Sunware BV always uses a secure SSL connection. Thus, the data flow between the website and the visitor will be protected and cannot be read by third parties.
Once you have confirmed your order, you will be directed to the payment method, via PayPal or credit card. These payment methods are official payment methods that are to be used on the internet. For more information on the iDeal website (

Adjust/unsubscribe communication
If you want to adjust your data or want to remove yourself from our files, please contact us. See contact details below.

This privacy statement is adapted to the use of and the opportunities on this site. Any adjustments and/or changes of this site, could lead to changes to this Privacy statement. It is therefore recommended that you regularly consult this Privacy Statement.

Questions and feedback
We check regularly that we comply with this privacy policy. You can contact us if you have any questions about this privacy policy:
Sunware BV
Kranenberg 10
013-570 3200
COC no. 18021519